FAQ

EDITIONS Collection

Where are your tapestries made?

All my EDITIONS tapestries are manufactured here in France on locally sourced linen and cotton fabric.

How do I iron the tapestry?

Once you receive your tapestry, you will need to iron it as it will have been folded and rolled in transit. Use a mid to high heat setting and iron on the reverse.  I would recommend to use demineralized water with your iron as some tap water depending on its hardness can cause light staining. 

How do I hang the tapestry?

Just measure the distance between the two grommet holes, then insert screws into the wall and hang.  Should you prefer a tighter look rather than a hanging look you can also insert a further two screws for the bottom grommet holes and stretch the tapestry accordingly.  

Can I frame the tapestry?

To be honest I did not really know the answer to this question.  However I recently received a lovely message from one of my customers on Instagram who did just that! Photos below. She did it herself so I don't know exactly how she done it but it looks great and now at least you know it can be done ;)

Can I wash the tapestry?

The short answer is yes!  However here is what my printers said about it when I asked them,

"Yes of course the tapestries are washable, we recommend washing at no more than 40°C to maintain the colors, so a cold wash is ideal. We have already done tests at 90°C, nothing happens but we prefer to recommend 40°C maximum for a better result over time.

For the first wash, wash either alone or with similar colors because there is a risk of bleeding and therefore potentially altering the other items washed at the same time (white for example) but there is no risk otherwise.

Please note that it is forbidden to bleach or use detergent with brightening agents (such as Ariel or Skip that can be used for white linen, because they generally contain whitening agents)."

How many limited editions are there for each design?

I have issued a run of 200 numbered and signed limited edition tapestry prints.  After that there will be no more of that particular design.

What about shipping and customs etc?

I offer free shipping to the UK and the EU.  I charge a flat fee of €35 for US and Canada and €50 for Australia and New Zealand.

Customs fees are out of my control and are dependent on where you reside. UPS will get in touch with you before delivery as to what fees will need to be paid. For the EU and the USA there are no custom fees.

I use UPS tracked shipping for all my orders unless you have specified a relay point pickup location.

 

 

My Original Painted Tapestries

 

What do you paint on and with what paints?

I paint on large unstretched raw heavy cotton canvas with acrylic paints.

Do you do commissions?

Yes, within reason for sure. For example, if you like a painting I have but would prefer a different color palette then that would be possible.  For anything else just get in touch and we can have a chat.

How do you ship your artworks?

I ship my tapestries rolled and protected in a large cardboard shipping tube with UPS

What is your return/refund policy on your original artworks?

I do not offer refunds for any of my original painted tapestries, commissions or otherwise.  The only exception to this is if the tapestry arrives with you in a damaged state then I will of course have the tapestry returned and refund the purchase.

 

WHOLESALE

I have a shop/boutique and would like to sell your EDITIONS tapestries.  How do I do this?

You can click the link in my Wholesale section which will take you directly to my Ankorstore shop where you can then purchase what you want.

 

*If you have any questions that are not covered here please just get in touch with me via the contact page or the live chat :)